Delivery and Returns
TRANSPORTATION AND DELIVERY
All shipping and delivery costs shall be borne by the Buyer. In the case of returning the goods, the cost of returning the goods is also borne by the buyer. All delivery times are indicative and are not guaranteed.
For orders up to 100 EUR, postage costs from 5 EUR depending on the country to which the goods are shipped.
Slovakia delivery for FREE
Personal collection / because of covid not available
The personal collection is FREE, but after placing the order it is necessary to contact us via e-mail email@example.com and agree on the exact time and place of the personal collection. Unless the buyer and seller agree otherwise, personal collection is performed at Pri Hrubej Lúke 17, 84102, Bratislava.
RETURNS AND EXCHANGE
The Products shall be returned by the Buyer to the Vendor within 30 days after having informed the Vendor of the decision to withdraw from the Sales Contract. The 30-day period shall be considered to have been respected if the Buyer sends the Product back within 30 days. The Buyer shall bear the costs associated with the return of the Products even if the Products cannot be returned by common and generally accepted type of delivery.
Buyer is obliged to announce the withdrawal in writing to the email address firstname.lastname@example.org. Goods must not show signs of use and must be complete with accessories. The burden of proof of exercising the right of withdrawal shall be borne by the Buyer. The buyer shall bear the cost of returning the goods. The Seller undertakes to return to the Buyer the price paid for the goods within 30 days from the date of delivery of the withdrawal. The returned funds do not include the postage paid by the buyer when ordering the goods - this item is borne by the buyer. We will prove payment only after returning the goods back to us within 30 days from the date of delivery of the withdrawal. Upon withdrawal from the contract for the sale of the goods, the seller is not obliged to return to the Buyer payments under this article before the goods are delivered to him or until the Buyer proves that the goods have been returned to the seller, unless the seller suggests authorized person.
If the Vendor decides to offer a gift to the Buyer, a donation contract is deemed to have been concluded between the Parties with an expiry clause which applies in case of withdrawal from the Sales Contract by the Buyer. In the event of such withdrawal, the donation contract will become null and void and the Buyer undertakes to return the Product and the gift to the Vendor
The Seller provides the statutory warranty period of 24 months for the entire product range. The warranty period begins on the day the consumer receives the product. The Buyer acknowledges that it is obliged to inspect the goods immediately upon receipt. In the event that the goods on receipt by the buyer does not correspond to the purchase contract, the buyer is obliged to immediately inform the seller.
When claiming the purchased goods, the buyer must send or present the claimed goods together with all the documents issued to him as part of the order processing. The claim must also be accompanied by a description of the nature of the error.
Complaints are handled by the Seller on weekdays, without undue delay. Information about the handling of the complaint is sent by e-mail to the e-mail address given by the buyer, as well as to the postal address specified in the order of the claimed goods. If the buyer requires information to be sent to another address, this must be stated in the complaint notice.
The seller is not liable for errors caused by rough handling or mechanical damage.
Relations not regulated by these conditions are subject to the relevant provisions of the Civil Code, the Commercial Code (if the buyer is not a consumer), Act no. 22/2004 Coll. on e-commerce and on amendment of Act no. 128/2002 Coll. on State Control of the Internal Market in Consumer Protection Matters and on Amendments to Certain Acts, as amended by Act No. 284/2002 Coll. as amended and Act no. 102/2014 on the protection of consumers in the sale of goods or the provision of services on the basis of a distance contract or a contract concluded off the premises of the seller and amending and supplementing certain acts and Act no. 250/2007 Z.z. on consumer protection.